Carpet Cleaning & Upholstery Cleaning FAQ

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What types of carpet & Upholstery cleaning services (Method) do you offer?

We can provide you with professional, high quality Steam Cleaning (Hot Water Extraction Method), which is also known as deep cleaning. And a wide range of other cleaning method as it depend on the fabric and type of carpets

How long those the carpet take to dry?

With our special steam cleaning method your carpet will be left damp to dry after about 3 - 4 hours. But if the carpet is seriously dirty & stained then give it a little longer time as more cleaning solution must have been used.
However if drying is a concern mention it to the our Cleaning Technitians, they will be able to advise on drying times and, if required, use some specialist techniques to speed up the process.
Please note that there is usually an extra charge for this service.

How often should I have my carpets cleaned?

Generally, manufactures recommend that carpets should be professionally cleaned by qualified technicians every 12 to 18 Months. However, it all depends on the magnitude of traffic that the room in question handles. Carpets should be cleaned on a regular basis and before they become heavily soiled. Essentially, you should clean your carpets before the soil deposits are visible by the eye – if you get to this stage, you should not only clean your carpets immediately but also seek medical examination as you could have already developed health problems related to soiled carpets.

Do you guarantee your services ?

Yes. We promise that if you are not satisfied with the result from a job then we will continue to clean until you are happy or we will arrange to come back and re-do the clean absolutely free of charge.

Do you charge per hour or per job?

Our carpet cleaning is NOT charged per hour but per job. We gather the information about your carpet either over the phone or by a site survey - the type of carpet, the size, stains and condition and provide a quote for the whole job. Once we give you the price it will not change, unless there is a difference in excess of 10%.

Will professional cleaning affect the protector on my carpet/will it need to be re-applied afterwards?

It is important to note that protector will wear off of any carpet that is in use. Walking, vacuuming, general wear and cleaning will all have an effect on this. Carpet protectors shield the fibres, they are designed to prevent spillages, dropped items and other general wear affecting the carpet directly. However, in doing so it will lose some of its effectiveness and should be re-applied on a regular basis to ensure continued protection.

Will my carpets re-soil quicker following cleaning?

Our cleaning chemicals and detergents are manufactured to the highest specifications for quality and effectiveness. Famous Cleaning Professionals will only use detergents designed for the removal of soil from carpets and upholstery and when used correctly, these will not lead to any rapid re-soiling. Detergents that are not designed for use on carpets and upholstery may cause re-soiling problems so be rest assured that all our chemicals are SABS APPROVED!

Do you Clean remove red win stain?

We have tea and coffee removers, removers for Red Wine, Rust, Paints, Lipsticks, Ink and even chewing gum. We also use a specially formulated carpet cleaning product that is protein based and this removes milk and food stains. Water marks caused by pot plants and flood damage can also be eliminated. For all of deep stain removal service we are available to help you. Please Note: Not all stains are removable, especially when the stain stays older it becomes more difficult to remove. And it also depends if you have tried to clean the carpet yourself before .However at Famous cleaning service, we guarantee that if we can't remove a stain that no one else will be able to remove it either.

Will all the stains come out?

No guarantee can be made that any particular stain will be removed. Some stains permanently damage the carpet fibres and no amount of specialist cleaning will reverse this. We have received advanced training for spot and stain removal and will be able to deal with most problems. If you have a stain you are concerned about, discuss it with one of our technician and they will be happy to advice.

Can you Stain Guard the carpet/Upholstery?

Yes, for an additional cost we can stain guard (Masterguard) your carpet and couches, please ask our friendly office lady while doing your bookings.

Do I have to move furniture?

Yes, in most cases we will be happy to move furniture .However, some large flat-bottomed or fixed pieces of furniture will not be moved. We do move dressers, china cabinets, electronics or pianos. Also it is important that any valuable items or furniture containing valuables are moved by the customer.

Is there a risk of shrinkage?

If a carpet is properly installed, it is very rare that the cleaning process will cause it to shrink. Our technicians carry out a full inspection prior to any cleaning and test for potential problems such as shrinkage.

What are your cleaners' working hours?

Our cleaners work any day of the week from 07.00 to 17.00 including Public and Bank holidays. Cleaners can finish later than 17.00 or even work after hours if agreed with Famous Cleaning Services.

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