Regular Cleaning (Office Cleaning & Domestic Cleaning) FAQ

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Do you cover my area?

We cover the whole of Gauteng.

What kind of services do you provide?

We offer professional commercial and residential cleaning services as well as commercial and residential carpet cleaning . In past years, we have served many satisfied customers and provided cleaning solutions for any size of Homes , Offices, Warehouses or Factories ,Shops, Pubs, Restaurants and many more. In addition to our Carpet Cleaning & Upholstery Cleaning Services , we can also clean any type of sofa, including leather and suede sofa cleaning .We take care of every aspect of your cleaning requirements including Window Cleaning, Curtains, Draperies and Blinds Cleaning.

What stains can you remove from carpet cleaning?

We have tea and coffee removers, removers for Red Wine, Rust, Paints, Lipsticks, Ink and even chewing gum. We also use a specially formulated carpet cleaning product that is protein based and this removes milk and food stains. Water marks caused by pot plants and flood damage can also be eliminated. For all of deep stain removal service we are available to help you.
Please Note: Not all stains are removable, especially when the stain stays older it becomes more difficult to remove .However at Famous cleaning service, we guarantee that if we can't remove a stain that no one else will be able to remove it either.

What types of carpet cleaning services (Method) do you offer?

We can provide you with professional, high quality Steam Carpet Cleaning (Hot Water Extraction Method) ,which is also known as deep carpet cleaning. And a wide range of other carpet cleaning services. What if I need to cancel or change my cleaning appointment? We try to be as flexible as possible. We ask that you give us 24 hours notice, so that we can adjust our schedules.

How long those the carpet take to dry?

Usually with our special steam cleaning method your carpet will be left damp to dry after about 2 - 3 hours. But if the carpet is seriously dirty & stained then leave it a little longer as more cleaning solution must have been used.

What if I am not satisfied with your cleaning?

We do make every effort to provide you with reliable cleaners. However, if you are not satisfied with any of our cleaning services, please let us know within 24 hours, and we will schedule and re-do the job free of charge. If you are still not satisfied with the service we will send you another cleaner and make sure the mistake never repeats.

What hours do your cleaners work?

Our Carpet cleaning and Spring Cleaning teams are available 7 days a week.
Our Commercial & Emergency Cleaning teams are available 24hrs a day 364 days a year. Please give us notice to arrange unusual hours.
Our regular cleaners are available 6 days a week (Mon – Sat) and tend to do 2 slots per day starting at 9am or 1-2pm.

May I meet the cleaner first?

Yes, Famous Cleaning will arrange a meeting with the cleaner at your house at any time of your convenience, which can be in the daytime, evening or weekend. You can discuss your priorities with our lady. We are happy to arrange trial cleans in the evening and at weekends so that you can get to know your Regular cleaner and give instructions.

Do I have to stay at home when the cleaner comes to me?

Not necessarily. The cleaners are experienced and reliable so that you can leave them to clean alone in your house. Am I going to have the same cleaner every time? Yes, as long as you are satisfied with your cleaner..

Can I trust your cleaners and give a set of keys of my home?

You can give keys to our cleaners. Most of our clients are working busy people.

What are after builders cleans?

Whether you have had a whole refurbishment or just a small DIY project it can result in a very dusty home. We recommend that you wait until at least the day after builders are out before starting with the clean to let the dust settle and to avoid builders interest conflicting with the cleaners.When you book an after builders clean with Famous Cleaning we will send a team of cleaners with all of the cleaning equipment and materials to remove the dust and get your place feeling like home again.

Why is your service more expensive than hiring a simple maid?

No. I don’t think we are expensive - Honest and Straight forward pricing .Our quality services are very affordable and when you come through Famous Cleaning you can be sure that you are going to get the absolute best service possible.

How do I pay for services?

The preferred method of payment at time of service is cash or Cheque . EFT payment or Bank deposit is also allowed but proof of payment must be sent to our office before cleaners are sent out.?
For your convenience, if we have a contract arrangement, we would be happy to invoice you at the end of each month.

Can I get my landlord, my girlfriend or third party to pay for the cleaning?

We ask that the person making the booking is responsible for payment. If you are not physically there at the time of cleaning please arrange for payment in advance. Alternatively we need a purchase order send to us on a headed paper with the details and instructions of the person / organization paying.

Can I choose the day and time the work will be done?

Yes. Just call our very caring Lady at least 24 hours ahead of the time you would like us to arrive and we will make every effort to be there when you need us..

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