General FAQ

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Do you have a cancellation fee?

We apply a cancellation fee only if the service is cancelled less than 24 hours prior to the scheduled time or if the customer fails to provide access to our team as previously arranged.

When can your cleaners come?

Usually we are able to provide cleaners on the same day, especially if you can call in the morning. However,we recommend an advance booking so that you can have the pick of appointment dates and times.

Do I have to pay extra for any congestion charges or parking fees?

If you are able to provide a free parking space for the cleaners, you will not pay anything in addition. The only charges that may apply on top of the price, are congestion (if the site address is in Gauteng congestion charge area) or parking fees.

How do you vet your cleaners?

We arrange an interview for all our cleaners at our office where they are required to provide us with the following documents:

  • Proof of ID and eligibility to work in South Africa
  • Proof of home address
  • Two references/ carefully checked

Approved candidates are given a professional training to ensure the quality of service provided.

How much notice do you require?

We have enough cleaners which helps us spring into action with only 24hours notice! In some cases within one hour of your booking ; depending on the type of service you requesting and your location. However, if possible, please aim to book your jobs further in advance - to avoid disappointment as we do get extreme busy times

Do you have a set of terms and condtions?

Yes . You can read our terms and conditions on our website by clicking here. Please read them carefully as they contain important information. If you have any queries about our terms and conditions you can email us. By ordering our services via telephone, email, or through website, you agree to be bound by famous cleaning's term and conditions

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